Experience across Olympic Games, FIFA World Cup and UEFA events
ParcoursExperience
20 ans d'excellence
sur la scène mondiale
20 years of excellence
on the world stage
Nov 2024 — Mar 2026
Event Venue Services Cluster Manager
Fondazione Milano Cortina 2026 — Olympic & Paralympic Games · Milan, Italy
- Stratégie opérationnelle pour 5 venues olympiques de montagne — accès haute-altitude et gestion des flux à forte densitéArchitected cluster-wide spectator operations strategy for 5 mountain Olympic venues with high-altitude access and high-density crowd-flow logistics
- Commandement de 40+ agents permanents et 200+ bénévoles — planification, formation, coordination transversaleCommanded a workforce of 40+ staff and 200+ volunteers — full-cycle deployment planning, training, and cross-functional coordination
- Supervision de 9 Venue Managers & Deputies sur le cluster de Cortina d'AmpezzoStewarded 9 Venue Managers & Deputies across the Cortina cluster, driving seamless EVS delivery and setting operational benchmarks
Apr 2024 — Sep 2024
Operations & Team Manager
iLUKA — Paris 2024 Olympic & Paralympic Games · France
- 98% de satisfaction VIP — zéro incident majeur pour 1 000+ invités de prestigeAchieved 98% guest satisfaction while overseeing safety protocols for 1,000+ VIP guests — zero major incidents recorded
- +25% d'efficacité inter-départementale via des processus standardisés, devenus best-practice du programmeIncreased interdepartmental efficiency by 25% through streamlined workflows adopted as program best-practice standards
- Coordination de 15+ prestataires logistiques et transport pour l'hospitalité exclusive Paris 2024Spearheaded operational planning for an exclusive VIP hospitality program, coordinating 15+ logistics and transport suppliers
Mar 2022 — Jun 2023
Head of Events & Travel Services
CONCACAF · Miami, USA
- +30% d'efficacité opérationnelle sur 20+ événements majeurs via standardisation des processusLed end-to-end travel and logistics strategy across 20+ high-profile events, driving a 30% improvement in operational efficiency
- Négociation de 15 contrats de venues — réduction des coûts de 20% sans impact sur la qualitéNegotiated contracts with 15 venues, delivering a 20% cost reduction through proactive supplier management
- Direction du 37e Congrès Électif 2023 au Guatemala : 95% de retours positifs, 200+ déléguésDirected the 37th Ordinary Elective Congress 2023 in Guatemala — 95% positive stakeholder feedback, 200+ delegates
Oct 2012 — Feb 2022
Event Management — Accommodation & Conferences
UEFA · Nyon, Switzerland
- 9 Finales consécutives de l'UEFA Champions League — 5 000+ nuitées/an, partenariats hôteliers élite en EuropeDelivered accommodation management for 9 consecutive UEFA Champions League Finals, coordinating 5,000+ room bookings annually
- Réduction des coûts hébergement de 20% via négociations stratégiques et contrats long termeCut accommodation costs by 20% through strategic supplier negotiations and long-term contract structures
- +30% satisfaction client et 98% de précision en allocation VIP grâce à des concepts événementiels premiumElevated guest satisfaction by 30% through enhanced event concepts, premium F&B/AV coordination, and 98% accuracy in VIP bookings
Oct 2010 — Sep 2012
Project Manager — UEFA Club Competitions, Accommodation
MCI Group · Geneva, Switzerland
- 25 000+ nuitées sécurisées annuellement pour les finales UCL & Europa League, 100% de précision en facturationSecured 25,000+ room nights annually for UEFA Champions League and Europa League Finals with 100% invoicing accuracy
- Direction d'une équipe de 5 — plans d'hébergement pour 5 futures villes hôtes, +20% en précision et performanceLed a 5-person team to develop accommodation plans for 5 future final venues, achieving a 20% improvement in booking accuracy
Dec 2008 — Sep 2010
Venue Manager — Hospitality & Operations
Aristeia Sport Communication — FIFA World Cup 2010 · South Africa
- 5 000+ invités VIP — transport, hébergement, billetterie — 97% de satisfaction sur plusieurs venuesExecuted premium hospitality programs for 5,000+ VIP guests across multiple World Cup venues — 97% satisfaction rate
- Budget €6M géré — économies et qualité de service au-delà des attentes clientManaged a €6M event budget, delivering cost-effective solutions while exceeding client expectations across all venue operations
- +30% d'efficacité opérationnelle via modèles de staffing et briefings structurés pour 20+ coordinateursDirected a team of 20+ event coordinators, boosting operational efficiency by 30% through strategic staffing models
Oct 2005 — Apr 2006
Deputy Venue Manager — Spectator Services
Torino 2006 Winter Olympic Games · Turin, Italy
- 150+ bénévoles managés à Sauze d'Oulx — +25% efficacité quotidienne, +15% rétention des bénévolesManaged 150+ volunteers at the Sauze d'Oulx Olympic venue — +25% daily efficiency, +15% volunteer retention
- Réduction de 20% des temps de réponse critiques via protocoles de coordination structurésReduced critical event response times by 20% through structured communication and rapid-response protocols